Frequently asked questions
What is the return policy?
Honeysuckle Designs Company Return Policy
We want you to love your purchase from Honeysuckle Designs Company. If something isn’t quite right, we’re here to help.
Return Window
- You have 15 days from the date of delivery to return eligible items for a full refund.
Return Eligibility
To be eligible for a return:
- The item must not be worn, washed, or used.
- The item must be in its original condition, with any tags/labels still attached.
- The item should be returned in its original packaging (if possible).
Items that show signs of wear, damage, stains, odors, or use may not be approved for a refund.
Custom & Personalized Items
Because each custom and personalized item is made just for you, these items are final sale and cannot be returned or refunded, unless there is a mistake on our part or the item arrives damaged.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Please contact us within 5 days of delivery with your order number and clear photos of the issue.
- We’ll work with you to replace the item or issue a refund, and in these cases we will cover any return shipping costs.
How to Start a Return
To start a return, please contact us at admin@honeysuckle-designs.com with:
- Your name
- Your order number
- The item(s) you’d like to return
- A brief explanation of the reason for the return
We’ll reply with instructions on where to send your item.
Refunds
- Once we receive and inspect your return, we’ll notify you if it is approved or rejected.
- If approved, your refund will be issued to your original method of payment.
- Please allow a few business days for the refund to show on your account, depending on your bank or card issuer.
Return Shipping
- Unless the return is due to our error (wrong item, damaged, or defective), customers are responsible for return shipping costs.
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Are any purchases final sale?
Custom & Personalized Items
Because each custom and personalized item is made just for you, these items are final sale and cannot be returned or refunded, unless there is a mistake on our part or the item arrives damaged.
When will I get my order?
At Honeysuckle Designs Company, all orders are made with care and shipped out quickly. We proudly offer a 1–3 day turnaround time to create and prepare your items for shipping. Once your order is ready, the delivery speed will depend on the shipping method you selected at checkout. Please note that choosing a faster shipping option affects the shipping carrier’s timeframe, not our production time. We work hard to ensure your handmade items reach you as quickly as possible! IF you need a rush on your item, please contact us and with an extra charge of $10 we can turn around your item much more quickly.
Where are your products manufactured?
At Honeysuckle Designs Company, we proudly source our blanks, materials, and supplies from trusted American-based companies, supporting businesses here at home. While some of their raw materials may originate outside the USA, every item we create is handmade with care right here in Oklahoma. From design to final press, each piece is crafted with attention to detail, quality, and the southern sweetness our brand is known for.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.